standard cancellation policIES

cancellation policy

none

  • Cleaning costs are always refunded if the guest did not check in.
  • If there is a complaint from either party, Purodreams must be notified by email within 24 hours of check-in.
  • Purodreams will mediate when necessary and will have the last word in all disputes.
  • The reservation is officially canceled when the guest clicks the cancel button on his booking page, which can be found in Panel> My reservations> Cancel reservation request.
  • Applicable taxes will be withheld and remitted

flexible

  • Cleaning costs are always refunded if the guest did not check in.
  • Service fee is non-refundable. If there is a complaint from either party, Purodreams must be notified by email within 24 hours of check-in.
  • Purodreams will mediate when necessary and will have the last word in all disputes.
  • The reservation is officially canceled when the guest clicks the cancel button on his booking page, which can be found in Panel> My reservations> Cancel reservation request.
  • Applicable taxes will be withheld and remitted

moderate

  • Cleaning costs are always refunded if the guest did not check in.
  • Service fee is non-refundable. If there is a complaint from either party, Purodreams must be notified by email within 24 hours of check-in.
  • Purodreams will mediate when necessary and will have the last word in all disputes.
  • The reservation is officially canceled when the guest clicks the cancel button on his booking page, which can be found in Panel> My reservations> Cancel reservation request.
  • Applicable taxes will be withheld and remitted

strict

  • Cleaning costs are always refunded if the guest did not check in.
  • Service fee is non-refundable. If there is a complaint from either party, Purodreams must be notified by email within 24 hours of check-in.
  • Purodreams will mediate when necessary and will have the last word in all disputes.
  • The reservation is officially canceled when the guest clicks the cancel button on his booking page, which can be found in Panel> My reservations> Cancel reservation request.
  • Applicable taxes will be withheld and remitted.
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ADDRESS

Bilbao

PHONE NUMBER

(+34) 670 412 170

E-MAIL

hello@purodreams.com

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