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privacy policy & cookies

Puro Dreams S.L. undertakes to comply with its obligations regarding the privacy of personal data and its duty to treat them with confidentiality, and assumes, for these purposes, the necessary technical, organizational and security measures to avoid their alteration, loss, treatment or unauthorized access, in accordance with the provisions of the applicable legislation.


Responsible: Puro Dreams S.L.

Purposes: The purposes are as follows: a) To manage the reservation and payment process with the parties involved in the booking management, b) To send commercial communications by electronic means about We uphold strict confidentiality standards and will never disclose your information to any external parties.

Legitimation: The processing of user data is based on the consent of the interested party, as well as the execution of a booking contract.

Recipients: The data may be communicated to the suppliers of the accommodations (owners or agents of the accommodation) that the data subject books through company websites. The aforementioned data communications may involve international transfers if the booked accommodations are located outside the EU territory.

Likewise, manages payments through banks and payment management gateways, and therefore data may be communicated to said entities for the purpose of managing the payment of contracted services.

Said data will also be communicated to data processors, some of which may be outside the EU. 

No other communication of data to third parties is foreseen, unless legally required.

Rights: You have the right to access, rectify and delete the data or oppose the processing of the data or any of the purposes, as well as other rights, as explained in the additional information.

Additional information: You can consult the additional and detailed information on Privacy Policy:

PRIVACY POLICY, provides you with additional information concerning the processing of your personal data, as established by the regulations on the matter: GDPR. In this sense and aligned with the privacy policy of based on the information model by layers or levels, below, we collect the additional information (second level) which presents in detail the basic information regarding the data processing that must know.

Data of the Responsible:

Owner: Puro Dreams S.L.

Address: Avda. Simon Bolivar, 16 – 48920 –  Bizkaia


For what purpose do we treat your personal data?

At we treat the information provided by interested persons in accordance with the following purposes:

  1. Manage reservation and payment process with the parties involved in the booking management.
  2. Resolve queries made by users.
  3. Comply with the billing, accounting and auditing requirements of the company, perform statistical analysis and verify credit cards and other payment cards.
  4. Provided that the interested party gives his consent, the data may be used to carry out commercial communications by electronic means on services of and third parties linked to or third parties related to the leisure and tourism sector. In this sense, and with the aim of offering personalized commercial information, the platform has algorithms that allow automated decision making for the purpose of commercial and advertising analysis.
  5. Facilitate the opinion of the users about the services and the published accommodations.
  6. Study and analysis of the information provided by users to assess new trends and services.

How have we obtained your data?

The personal data processed by come directly from the interested parties through the forms enabled on the Website.

How long do we keep your data?

Personal data will be kept as long as you are a user and do not request the deletion of your data. In some cases personal data that can prove the management of services and the exercise of their rights may be retained.

Likewise, the Company periodically carries out an analysis of the data preservation periods, deleting the data ex officio, considering that the information has become obsolete or outdated.

What is the legitimacy for the processing of your data?

The legal basis for the treatment of the data is the consent of the interested party, as well as the execution of a reservation contract.

To which recipients will your data be communicated?

The data may be communicated to the providers (owners or agents of the accommodation) of the accommodation.

The data can be communicated to the providers (owners or agents of the accommodation) of the accommodation that the interested party reserves through The aforementioned data communications may involve international transfers if the reserved accommodation is located outside the territory of the EU.

Likewise, manages collections through banking entities and payment management gateways, so data may be communicated to said entities in order to manage the collection of contracted services.

Data will also be communicated to treatment managers, some of them from outside the EU. Those responsible for treatment outside the EU are covered by the “EU-US Privacy Shield” agreement.

No other data communications are provided to third parties, except legal obligation.

What are your rights when you provide us with your data?

Any person has the right to request access to their personal data, rectification or deletion, or the limitation of their treatment, or to oppose the processing, as well as the right to the portability of the data. You also have the right to withdraw consent in any of its purposes. For this you can send a letter to to the address C / Avda. Simon Bolivar, 16 – 48920 Bizkaia or by sending an email to indicating the right you wish to exercise. The identity of the applicant must be accredited, for example, with a photocopy of the DNI.

Likewise, we inform you that you have the right to file a claim with the competent control authority (Spanish Data Protection Agency), if you consider that there has been any type of violation in relation to the processing of your personal data.

In the event that the limitation of the processing of your data is requested, we will only keep it for the exercise or defense of claims and in cases of opposition the data will no longer be processed, except for compelling legitimate reasons, or the exercise or defense of possible claims

We value your collaboration

In we try to control, within our possibilities, the correct use of personal data for which we are responsible by third parties to whom we have had to provide. For this reason we request that, in case you have knowledge or suspect that any of our customers or suppliers, previously indicated, is making an improper use of your personal information, notify us without delay in order to adopt the relevant actions to carry finished.

Likewise, in order to guarantee that the information we have is correct and up to date, we ask that, if there is any change in your data, or if, for whatever reason, it detects that we have some incorrect data, please inform us brevity to proceed to the opportune correction.


Like many other websites, also uses cookies. In this section we want to explain our cookies policy, so that you understand what we are talking about.

What is a cookie?

A cookie is a small file that is downloaded to a user’s browser in order to store data that can be recovered by the entity responsible for its installation. Cookies are indispensable for the operation of the Internet and, among other things, facilitate navigation.

What is a cookie for?

Cookies are used to store various types of information. There are many types of cookies, depending on the entity that manages them (own or third-party cookies), according to the period of time they remain activated (session cookies or persistent cookies), or according to their purpose (technical cookies, customization, analysis, advertising or behavioral advertising). As an example, a cookie is what allows you to remember the login data of a user (if we store data in your browser as your preferences and settings, these can be automatically reset on your next visit, without having to return to choose them – for example, the language); get information about your browsing habits (in order to improve your experience); or be able to present the most relevant advertising according to this information.

How can I revoke my consent and delete cookies?

What you can do is set your browser to stop accepting cookies or notify you each time you visit a web page that uses them. However, if you do, there are probably sections of the web or application that you can not use. Types of cookies used by

Performance improvement cookies

This type of cookies keeps your preferences for certain services or tools (such as language or currency) so you do not have to reconfigure them every time you visit our portal. In some cases they can be contributed by third parties.

Statistical analysis cookies

These cookies allow quantifying the number of visitors and statistically analyze the use made by users of our services. They can be treated by us or by third parties and thanks to them we can study the navigation through our portal and improve the way we present it.

Geolocation cookies

They are used to geographically locate the situation of the computer, Smartphone or tablet to be able to offer you the most appropriate contents and services according to the place where you are.

Registration cookies

When you register on our website, cookies are generated that identify you as a registered user. They can be used to identify your user account and associated services, and they are maintained as long as you do not leave your account, close the browser or turn off the device. Likewise, these cookies can be used combined with analytical data to individually identify your preferences in our portal.

Advertising cookies

Are those that allow us to effectively manage the advertising spaces of our website, so that we can adapt the content of the advertisement to the use you make of our website. They can be treated by us or by third parties, and thanks to them we can know your browsing habits on the Internet and show you advertising related to it.

Other third-party cookies

In some of our pages you can install third-party cookies that allow you to manage and improve the services they offer. An example of this use are the links to social networks that allow us to share our contents.

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We inform you that the data you provide will be treated by PURO DREAMS, S.L. in order to receive our newsletter. The basis for the legitimation of the treatment is the consent given by the user. Under no circumstances will data be passed on to third parties, unless legally obliged to do so. You can access, rectify and delete your data, as well as exercise other rights, as explained in the additional information. You can find out more about the use we make of your data by accessing our Privacy Policy.

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